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Casting Crowns Refund Info

Casting Crowns Refund Info

Event Details

  • Nov 30 - Dec 31 , 2018
  • Tickets are refunded at point of sale until December 31, 2018. If you choose to not pursue a refund by December 31, 2018, it will be assumed that you wish to attend the future date concert. 

    If you purchased your tickets in person at the KeyArena box office, and wish to have your ticket(s) refunded, you can get a refund one of two ways: 1) at the McCaw Hall onsite box office at either the KEXP Yule Benefit: Moby featuring Members of the Pacific Northwest Ballet Orchestra on December 6 or the Straight No Chaser Concert on December 31; or 2) by mailing in your tickets and your contact information to the following address: 
    Ticketmaster/McCaw Hall Refunds
    100 South King Street, Suite 300
    Seattle, WA 98104

Regrettably, Casting Crowns must cancel their seven West Coast Christmas concerts because of a significant temporary health matter with lead singer Mark Hall. The November 30 Seattle date is included with the affected cities. Mark is temporarily unable to sing due to a vocal health issue.

Casting Crowns has rescheduled their November 30 show for September 28, 2019 at the Angel of the Winds Arena and your current tickets will be honored for that show; new tickets will be issued to you by email no later than 5:00pm on Saturday, December 1, 2018. If you are unable to attend the rescheduled performance, refunds will be available at point of purchase until December 31, 2018.

For any questions about your new tickets, you can contact the Angel of the Winds Arena Box Office at 425-322-2645. Their regular hours are Monday-Thursday, noon to 5pm, Friday & Saturday, 10am to 2pm.

Event days have extended Box Office hours, Monday-Saturday, opening at 10am and closing after the event starts, and on Sundays, opening 2 hours prior to show start and closing after the event starts.


Multi-platinum selling and GRAMMY® winning group Casting Crowns will hit the road this holiday season for the It’s Finally Christmas Tour, featuring special guest Hannah Kerr. Presented by Compassion International, the tour takes its name from the band’s 2017 Christmas EP It’s Finally Christmas (Beach Street/Reunion) and will give audiences a chance to see one of the most celebrated bands in Christian music showcase songs from this album and their previous seasonal offering, Peace On Earth, as well as some of the group’s biggest hits, setting the stage for an unforgettable Christmas experience.  

Event Showings


Views expressed during events held at McCaw Hall facilities do not constitute endorsement by McCaw Hall or the City of Seattle.

Event Details

  • Nov 30 - Dec 31 , 2018
  • Tickets are refunded at point of sale until December 31, 2018. If you choose to not pursue a refund by December 31, 2018, it will be assumed that you wish to attend the future date concert. 

    If you purchased your tickets in person at the KeyArena box office, and wish to have your ticket(s) refunded, you can get a refund one of two ways: 1) at the McCaw Hall onsite box office at either the KEXP Yule Benefit: Moby featuring Members of the Pacific Northwest Ballet Orchestra on December 6 or the Straight No Chaser Concert on December 31; or 2) by mailing in your tickets and your contact information to the following address: 
    Ticketmaster/McCaw Hall Refunds
    100 South King Street, Suite 300
    Seattle, WA 98104