Accommodations for Disabled Patrons &
Frequently Asked Questions

Our staff wants to meet the needs of all of our patrons. Please take a look at the following information. If you have additional questions contact us via our inquiry form or by calling 206-684-7200, TDD/TTY 7-1-1.

ADA/ACCOMMODATION TOPICS

Sign Language Interpreters

McCaw Hall is able to provide sign performances for our hearing-impaired guests for select concerts. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks prior to the event. Please contact 206-615-0363 for further information.

Service and Therapy Animals

Service animals are permitted inside McCaw Hall and must remain on a leash or in a harness at all times. If you intend to bring a service animal to an event, please notify the box office when you purchase your tickets so that an appropriate seat may be reserved for you. Standard ADA guidelines regarding service animals apply.

Disabled Parking

The closest disabled parking is at the Mercer Street Garage directly across from McCaw Hall at 3rd Ave North and Mercer Street; there are 48 disabled parking stalls located on levels B and C. A covered, wheelchair-accessible skybridge provides direct access between level C of this garage and McCaw Hall. Any vehicle parking in the disable parking stalls are required to have the state-issued disabled placard or appropriate license plates.

Drop-Off Locations

Patrons can be dropped off on Mercer Street directly in front McCaw Hall. Use the wheelchair ramp in front of the Phelps Center to reach the building, or select “Kreielsheimer Promenade” in the elevator located by the Nesholm Family Lecture Hall entrance on Mercer Street.

Accessible Entries

A staff person monitors the skybridge entrance during specific events to facilitate wheelchair access directly from the skybridge. If the door is not staffed, take the elevator down to the Kreielsheimer Promenade level and enter via the north doors. There is ramp access and elevator access available at Mercer Street entrance as well as the south entry coming from campus.

Elevators

Elevators inside McCaw Hall are located at the north and south ends of the building. Use the south elevators to reach the Dress Circle.

Assisted Listening Devices (ALD)

Complimentary Assisted Listening Devices are available for hearing-impared guests at McCaw Hall events. These ALDs use an infrared signal sent from the stage, similar to a television remote. ALDs are available just inside the ticket control area at the north end of the building near coat check. Guests will be required to leave valid identification which will be returned to you.

If you are having difficulty using your ALD, please ensure that the ALD you have has direct line-of-sight to the stage. If you are still having difficulty using the ALD, speak with an usher.

Complimentary Wheelchairs

We have a number of wheelchairs that are available for guest use, on a first-come, first-served basis. Inquire with an usher when you arrive for your event. You are welcome to use them to get around the building and to your seat, however unless you specifically have wheelchair designated seating, you will not be able to sit in the wheelchair during the show. An usher can assist you as requested and ensure that the wheelchair is stowed away in an appropriate nearby location for you to use again during intermission and after the show.

Accessible Restrooms

All restrooms are accessible and are available on all levels. For guest convenience, accessible Family Restrooms are also available on the south end of each lobby level.

Building Amenities

Concessions are located on all levels and have varying availability dependent on the event. The concession stands on the upper two levels (1st and 2nd Tier) may not be open. Prelude, Box Office and Gift Shop are located on the Kreielsheimer Promenade level.

Wheelchair Seating

Wheelchair accessible seating is available in the following sections:

  • Orchestra
  • Dress circle
  • First tier
  • First tier boxes
  • Second tier
  • Second tier boxes

Please contact the appropriate box office to make accessible seating arrangements for the show you wish to attend. Aisles need to be clear during each performance. Unless arrangements have been made in advance of a show for you to sit in Wheelchair seating, walkers and wheelchairs cannot remain in the auditorium during shows.

Other Seating Accommodations

Transfer_Seat_arm_extended.jpgThere are a limited number of transfer seats available throughout the Susan Brotman Auditorium. These seats have a movable arm that allows for easy transfer from wheelchair or walker to the seat.

Aisles need to be clear during each performance. If you are not specifically sitting in designated wheelchair seating, walkers and wheelchairs cannot remain with you during the show. Usher staff can assist with stowing your walker or wheelchair in an appropriate nearby location.

Additional Accommodations

Additional accomodations may be available dependent on the performance or show.  Patrons can call Event Services at 206-684-7202, TDD/TTY 7-1-1 for further information on contacting the show for these accomodations.

Contacts

Seattle Center Customer Service 206-684-7200, TDD/TTY 7-1-1.

ADA/ACCOMMODATION FAQS

Do you have wheelchair accommodations at McCaw Hall?

Yes, McCaw Hall is ADA compliant. You can read more about our various accommodations above. If you have a specific disability access need, please tell the box office when purchasing your tickets. McCaw Hall holds special needs seats as long as possible for our ADA patrons; however, if a show nears selling out, these seats may be released for general sale.

I don’t need a wheelchair seat, but I do have another disability. Are you able to accommodate my needs?

McCaw Hall is ADA compliant and we strive to accommodate the needs of all of our guests. Please read more about the different types of available accommodations in the section above. We recommend discussing your needs with box office personnel when purchasing your tickets. Feel free to contact us directly about your particular situation by filling out this form or calling 206-733-9725.

I recently became temporarily disabled due to a medical condition (surgery, broken bone, etc), but I would still like to attend the performance. How can I still enjoy the show?

As soon as you are aware of a change in circumstances, please contact the box office of the event you are attending.

If you are attending a Ballet or Opera performance, it’s best to contact their box office personnel directly for the quickest service.

Seattle Opera is available at 206-389-7676.

Pacific Northwest Ballet is available at 206-441-2424.

For all other shows, contact McCaw Hall by filling out this form or by calling 206-733-9725.

It is best to have your ticket information readily available, including the section, row and seat numbers printed on the tickets.

Depending on your circumstances, you may be able to use the tickets you originally purchased. If your tickets are in an area that is not easily accessible or may provide a detrimental experience due to your new circumstances, we will work with you to seat you in a comparable, yet accessible, location.

Do you have assistance for hearing impaired patrons?

Assisted listening devices (ALDs) are available at no charge. The ALDs are available right next to coat check, which is located on the north end of the building, just past the main ticket control area. We do request that you leave a piece of photo ID in exchange for the ALD. The ID will be given back to you when the device is returned.

I need to bring my service animal to an event. What do I need to know?

Service animals are permitted inside McCaw Hall and must remain on a leash or in a harness at all times. If you intend to bring a service animal to an event, please notify the box office when purchasing your ticket so that an aisle seat may be reserved for you. Standard ADA guidelines regarding service animals apply.

Can McCaw Hall provide Sign Language Interpretation?

McCaw Hall is able to provide Sign Language Interpretation for select concerts. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks prior to the event. Please contact 206-615-0340 for further information.

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